A Doll's Life    
       
   
A Doll's Life - by Jennifer
Customer Service
   
 
Home | Doll Clothing | Doll Accessories | Customize | Our Policies | About Us | Contact Us
 
Contact Us | Payment Options | Shipping Information | Cancelled Orders | Returns | Refunds | Privacy Policy
Contact Information
At A Doll's Life, we always welcome your feedback. If you have any questions, feedback, or need to contact us, please use the options listed below.

Email us:

  • Any Customer Service Inquiries: CustomerService@adollslife.com
  • Jennifer Roberts, Owner, A Doll's Life: Jennifer@adollslife.com
  • The Webmaster: Shawn@adollslife.com
  • Payment Options
    For your convenience we offer several payment options.
    • We accept Visa, Mastercard and Discover on our website through an SSL Secured Server. This is our primary and preferred payment option.
    • Paypal is our secondary payment option. Through Paypal you can pay with Visa, Mastercard, Discover and American Express. Paypal is the secure and fast way to send your payment.
    • We also accept checks. You will enter the information for the check on our website via an SSL Secured Server. After entering the information on the check and confirming the order, you will need to mail the check to us at the address below. Shipment cannot be made until your check has been received and cleared.
    • We also accept Money Orders. When checking out, you will need to input the amount of the money order and the date it will be mailed. Please mail money orders to the address stated below. Again, shipment cannot be made until the money order has been received and cleared.

    Shipping Information
    Click here to go to our shipping policies page.

    Cancelled Orders
    At times, we realize it is necessary to cancel an order. Cancelled orders without money paid will be cancelled as our orders cannot be processed without money being paid. Cancelled orders in which payment has been received will be handled in the following manner:
    • Non-processed orders
      • Orders that have not been fully processed can be cancelled and a full refund will be given.
      • Orders are normally processed within three days of being paid. If you need to cancel your order, please contact us as soon as possible.
    • Processed orders
      • Orders that have already been processed (normally three days after payment is received) are in the process of being completed. Because of this, there is a restocking fee of up to $25.00, based on the amount of the order.
    If you wish to cancel your order, please contact us within as soon as possible so we can discuss it:
    Email us: CustomerService@adollslife.com

    Returns
    Although returns are seldom needed, we do accept them. Since these items are handmade minor imperfections should be expected. If you wish to return your item please contact us within ten days so we can discuss it:

    Email us: CustomerService@adollslife.com
    Thank you.

    Refunds
    Refunds will be made through Paypal, store credit or by check.

    Copyright Infringement Clause
    The products appearing on this website represent completed hand made designs that are unique to the artisans. They are displayed to demonstrate the quality, creativity, and previous requests for individual hand sewn products. Each design is completed by a professional artisan and is not readily duplicated exactly. Any similarity to any copyrighted product is unintentional and should be brought to the attention of "A Dolls Life - by Jennifer" immediately. Due to each product being handmade the probability of infringement on a copyrighted design is improbable, but if in fact occurs is unintentional. Upon investigation and confirmation that a design has been infringed upon, it will be removed from this website.

    Doll Not Included
    Please note that the dolls pictured are not included and are not for sale, they are models.

     
    Click here to return to the Homepage

    All content located at www.adollslife.com is Copyright © 2009. ALL RIGHTS RESERVED.
    Including but not limited to all pictures, descriptions and layouts. Advertisement banners are copyrighted by their owners and have been used by permission.
    To report any problems with this website, please email the webmaster, Shawn@adollslife.com.
    A Doll's Life or www.adollslife.com is not affiliated with any doll manufacturer company.
    By ordering or purchasing an item or items from A Doll's Life, including but not limited to any doll, outfit, accessory, shoes or socks, you acknowledge our policies stated in the "Customer Service" and "Privacy Policy" Sections.